FAQS | Booking a Room

  • If you’re still waiting for your exam results and you’re not sure whether your place at university is confirmed, don’t worry, you can still apply.

    You must provide written evidence from the University that you do not have a place within 3 days of your results being published and we will release you from the contract without penalty.

  • To book a room, create an online account and select ‘create an application’. You can choose the property and the required tenancy length, then pay your first rent instalment and accept the room offer within a few minutes.

    If you have any special requests or requirements please add these to the notes section at the end.

  • There is a 2-weeks rent prepayment that we take from students while booking to confirm your room.

  • Our full termination policy is within your online account.

    You can cancel your tenancy agreement for up to 14 days after the date of your booking (the Initial Cancellation Period). For bookings made from 1st August to 30th September ahead of the academic year the booking is for, the Initial Cancellation Period reduces to 7 days.

    If you cancel your booking after the Initial Cancellation Period, you remain liable for the weekly rent (for each and every week or part week) until you are able to find another tenant that is acceptable to QED Students and we are able to re-let the room. The replacement tenant must be a Study Group student (it is your responsibility to find another tenant and provide them with the correction information). If you find a suitable replacement tenant and the room is re-let we will release you from your tenancy agreement.

  • We can accept your booking with no restrictions other than an adult over the age of 18 must be a co-signatory on your tenancy agreement and must accept the terms of it.

  • When applying for a room you will be asked a series of questions to determine the type of room/flat that you require, along with any special requests you may have. Please note that special requests cannot be guaranteed except where you have disability as defined and covered under the Equality Act 2010. We will attempt to meet your allocation needs as far as practicably possible, should you have a defined disability.

    If you have a disability, medical condition or special request that affects your accommodation requirement please inform us in the additional notes section when completing your application, either online or by paper form.

    You are encouraged to disclose any special requests for your stay such as your preferences regarding culture, religion, sex, gender, etc. to enable us to make an informed decision about your room allocation. Where appropriate, an applicant may be prioritised through the allocation categories as a result of disclosing a disability to us.

  • Rooms at Rialto Court are abbreviated into a short code, for example: SRC-B1-0-1-A. In this case, the abbreviation stands for:

    SRC: Stockton Rialto Court

    B1: Block 1

    0: Floor 0

    1: Flat 1

    A: Room A