FAQS | Complaints Procedure

Stage 1 – Where possible please make your complaint in person at reception or by telephone. Our staff on-site will attempt to investigate and deal with the matter immediately. If you are unhappy with the solutions or explanations given you can escalate your complaint to Stage 2 by letter or email to site within 10 working days.

Stage 2 – Your complaint must be in writing. Our staff will pass your communication to a senior member of staff within QED Student, who will investigate further and provide a written response within 10 working days where possible. You must state why you think your complaint has not been treated fairly or correctly.