FAQS | Paying your rent

Your rent can be paid in a number of ways:

• Online via by logging into your student account

• By bank transfer (please ensure you use your name and student ID as the payment reference). International bank transfers may incur a charge from your own bank, so please make sure you account for this amount.

We always recommend making your rent payments through your account page in our web portal.

You may also make payment by bank transfer. Please contact your property team directly or request bank details here.

Please note, you will never be asked to make a payment to any other bank account for any reason.

We do not accept cash payments for any reason.

If you are ever asked to make a payment into a different bank account, or if you are ever asked to pay cash to anyone for any reason, DO NOT make any payment, and contact us

You can choose to pay your rent in three instalments, which are due in September, January and April.

Please note you must have paid the rent due by the time you arrive to check in.

Other instalment options may be available.

You can choose to pay your rent in three instalments, which are due in September, January and April.

Please note you must have paid the rent due by the time you arrive to check in.

Other instalment options may be available.

All utility bills such as gas, electricity, water are included in your rent. Unlimited Wi-fi is also included. Your TV licence is not included in your rent as this is not classed as a utility and is your responsibility to purchase.

All of our properties offer a Wi-fi connection at the stated level** included within the rent and there is no additional charge for use of the on-site internet. Some providers may offer more services and packages at an additional charge which you are under no obligation to use. If you choose to add additional features to your internet package, that relationship is with you and the service provider directly and does not fall under the terms of your tenancy.

For information on the speed of your internet connection, please ask your Property Team for more information.

** the internet speed is the maximum stated speed available into the property.

All rent that is due must have been paid when you check in. If you are having difficulties or this will be a problem, please contact the property as early as possible who will assist you.

You can pay your rent either online by logging in to your student account, by bank transfer or by credit or debit card over the phone.

You do not need a guarantor to sign a tenancy agreement with us.

We may be able to accept sponsors in place of guarantors in some cases, however this depends on the terms of your sponsorship and whether your sponsor is willing to guarantee rent payments. If you are a sponsored student, please contact your chosen property directly to enquire about using a sponsor in place of guarantor.

Weekly rent payments are not available.