FAQS | Useful Contacts

  • Yes we do. QED Students uses ProtectionMark as the provider.

  • QED Students use two internet providers, Ask4 or Optify.

    • To contact Optify call them 0333 308 0090.

    • To contact Ask4 either call them on 0114 303 3232 or email them on support@ask4.com

  • To contact the emergency services (Fire Service, Police, Ambulance and Coast Guard) dial 999

    For non-emergency police assistance call 101

    When should I use 101?

    You should call 101 to report crime and other concerns that do not require an emergency response. For example:

    • Your car has been stolen

    • Your property has been damaged

    • You suspect drug use or dealing in your neighbourhood

    • Give the police information about crime in your area

    • Speak to the police about a general enquiry.

    You should always call 999 when it is an emergency, such as when a crime is in progress, someone suspected of a crime is nearby, when there is danger to life or when violence is being used or threatened.

    To contact the NHS for non-emergency medical advice and assistance, dial 111

    When should use 111?

    You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

    Call 111 if:

    • you need medical help fast but it's not a 999 emergency

    • you think you need to go to A&E or need another NHS urgent care service

    • you don't know who to call or you don't have a GP to call

    • you need health information or reassurance about what to do next

    For less urgent health needs, contact your GP or local pharmacist in the usual way. If a health professional has given you a specific phone number to call when you're concerned about your condition, continue to use that number. For immediate life-threatening emergencies, continue to call 999.

  • For help and advice on dealing with stress and your own mental health, please visit the Student Minds website. Here you will have access to many resources including short videos, podcasts and guides that you can use at home. Student Minds is the UK’s leading student mental health charity.

    If you are distressed and in need of urgent support, please call the Samaritans for free on 116 123. There is always someone to talk to any time, day or night.